Protection Plan Agreement

2.1 The Renova Protection Plan is a subscription-based HVAC maintenance and limited repair benefit program. It is NOT an insurance policy and does NOT replace, supplement, or constitute any manufacturer or extended warranty.

2.2 This Agreement constitutes a future performance agreement and an internet agreement under the Consumer Protection Act, 2002 (Ontario). Your statutory rights under Ontario law are not affected by this Agreement.

2.3 Electronic acceptance of this Agreement via the online enrollment process constitutes a valid and binding electronic signature under the Electronic Commerce Act, 2000 (Ontario) and is fully enforceable at law.

4.1 By enrolling, you expressly authorize Renova to charge your designated payment method (credit card or pre-authorized debit) on a recurring basis corresponding to your chosen billing cycle, in advance of each period. This authorization remains in force until cancelled under Section 12.

4.2 You agree to maintain a valid payment method on file at all times during your enrollment. Renova is not responsible for fees charged by your financial institution, including NSF fees, overdraft fees, or foreign transaction fees.

4.3 Returned or dishonoured payments may attract an administrative fee of up to $45.00 per occurrence.

4.4 Failed payments result in immediate suspension of all Plan benefits. Renova will make one (1) retry attempt within 5 business days. If payment remains outstanding for 15 days, Renova may terminate the Plan without further notice.

5.1 Monthly: Charged on the same calendar date each month.

5.2 Bi-Weekly: Charged every 14 days (26 payments per calendar year). The bi-weekly amount equals (monthly rate × 12) ÷ 26.

5.3 Annual: Charged once per year with a 10% discount applied. Annual plans auto-renew unless cancelled 30 days prior to the renewal date.

5.4 Renova reserves the right to adjust Plan pricing with a minimum of 30 days' written notice before any price change takes effect. Continued enrollment after the notice period constitutes acceptance of the revised pricing.

6.1 Coverage applies only to Covered Equipment listed at enrollment, located at the Service Address, within Renova's active Ontario service zones.

6.2 Maximum Service Visits per system, per plan year: Basic Care: 1 tune-up, no repair visits; Standard Protection: 2 tune-ups and up to 2 repair visits; Premium Shield: 4 tune-ups and up to 3 repair visits.

6.3 Service is provided on a best-effort basis subject to technician availability, parts availability, and weather conditions. Renova does not guarantee a specific response time, uninterrupted system operation, or any particular performance outcome.

6.4 Missed appointments due to customer unavailability, inaccessible premises, or cancellation with less than 24 hours' notice may be counted as a completed Service Visit and deducted from the annual visit allowance.

7.1 The Coverage Cap for eligible parts and labour is strictly: Basic Care: no benefit (discounts on invoiced labour only); Standard Protection: $500.00 per plan year; Premium Shield: $1,500.00 per plan year.

7.2 All repair costs exceeding the applicable Coverage Cap are the sole financial responsibility of the Customer, payable in full before repairs are completed. Renova is not obligated to commence repair work until the Customer has acknowledged and accepted the excess cost in writing.

7.3 Unused Coverage Cap amounts expire at the end of each plan year and do not accumulate, roll over, or create any credit or entitlement.

9.1 The Customer must at all times provide safe, clear, and unobstructed access to all Covered Equipment; ensure working electrical and fuel supply; maintain premises free of recognized hazards and pests; and promptly notify Renova of changes to equipment, address, or contact information.

9.2 Renova technicians have the absolute right to refuse to commence or continue service if premises are deemed unsafe. Such a refusal does not constitute a breach of this Agreement by Renova, and the visit may still count toward the annual visit allowance.

10.1 Renova reserves the right to conduct an initial inspection of Covered Equipment within 30 days of enrollment. If equipment is found to have pre-existing defects, Renova may, at its sole discretion: (a) exclude specific equipment from coverage; (b) require repair of the defect at Customer's cost prior to coverage; or (c) cancel the Plan with a prorated refund of unused fees.

10.2 Equipment must be of residential type, in legal operating condition at enrollment, and not exceed the manufacturer's rated service life.

11.1 This Agreement commences on the Coverage Start Date and continues on a rolling basis, auto-renewing each billing cycle, until cancelled in accordance with Section 12.

11.2 Annual Plans auto-renew each year. Renova will send a renewal reminder no less than 30 days before the renewal date. Failure to cancel prior to the renewal date constitutes acceptance of renewal terms and renewed payment authorization.

12.1 You may cancel this Agreement at any time by providing written notice to Renova at info@renovainc.ca or by calling (416) 499-6199. Cancellation takes effect at the end of the then-current billing cycle.

12.2 No cancellation fees or penalties apply after the first 10 calendar days following enrollment (see Section 13 for the statutory cooling-off period).

12.3 Where services have been rendered prior to cancellation, Renova may deduct the fair market value of those services from any applicable refund.

12.4 If the Customer received a promotional or discounted rate contingent on a minimum plan term and cancels before that term expires, the promotional pricing may be reversed and standard rates applied to all prior periods before any refund is calculated.

14.1 Renova may suspend or terminate this Agreement immediately upon notice for: (a) non-payment or persistent payment failures; (b) fraud, misrepresentation, or material omission in the enrollment; (c) threatening, abusive, or unsafe behaviour toward Renova personnel; (d) repeated inaccessibility or failure to provide required site access; or (e) Customer's material breach of this Agreement.

14.2 Upon termination by Renova for cause, no refund shall be issued for the current billing period. All accrued obligations of the Customer remain due and payable.

15.1 TO THE MAXIMUM EXTENT PERMITTED BY ONTARIO LAW, RENOVA'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO RENOVA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.2 Renova shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages of any nature, including lost profits, loss of use, property damage caused by HVAC system failure, or personal injury, howsoever caused.

15.3 Renova makes no representations or warranties beyond those expressly stated in this Agreement. All implied warranties, including fitness for a particular purpose, are excluded to the fullest extent permitted by law.

17.1 The parties agree to attempt to resolve any dispute informally within 30 days of written notice. If unresolved, disputes shall be submitted to non-binding mediation administered by a mutually agreed mediator in Toronto, Ontario, prior to commencing any court proceedings.

17.2 Nothing in this section limits the Customer's right to pursue claims under the Consumer Protection Act, 2002 (Ontario) or Small Claims Court.

19.1 Premium Shield plans may be transferred to the new owner of the covered property upon a bona fide real estate sale, subject to Renova's written approval. Transfer requests must be submitted at least 14 days prior to the intended transfer date.

19.2 Basic Care and Standard Protection plans are non-transferable. No Plan is transferable to a different property or service address.

19.3 Renova may assign this Agreement to any affiliate, successor, or acquirer without Customer consent, provided service levels are maintained.

20.1 Renova reserves the right to amend these Terms and Conditions at any time. Customers will receive a minimum of 30 days' written notice (by email to the address on file) before material amendments take effect.

20.2 Continued enrollment after the notice period constitutes binding acceptance of the amended terms. Customers who do not accept amendments may cancel without penalty, provided written notice is received before the amendment effective date.

23.1 This Agreement, together with the enrollment confirmation, constitutes the entire agreement between the parties and supersedes all prior representations, proposals, and understandings, whether written or oral.

23.2 If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.