Question 1

What areas does Renova service?

Accepted Answer

Renova proudly serves all of Ontario including Ottawa, Toronto, Mississauga, Brampton, Etobicoke, Kanata, Orleans, Barrhaven, Nepean, Gloucester, Scarborough, Markham, and surrounding areas. Contact us to confirm service availability in your specific location.

Question 2

Do you offer financing options?

Accepted Answer

Yes! Renova works with trusted lenders to offer flexible financing and rental programs. We offer 0% APR financing for qualified customers, low monthly payment options, and rental programs with no upfront costs. Our team will help you find the best option for your budget.

Question 3

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Renova technicians are fully licensed, certified, and insured. We carry comprehensive liability insurance and workers’ compensation coverage, giving you complete peace of mind during every project.

Question 4

How do I get a free estimate?

Accepted Answer

Getting a free estimate is easy! You can call us at (416) 499-6199 for GTA or (613) 499-4419 for Ottawa, fill out our online contact form, or use our special offers page to get an instant quote. We also offer free in-home assessments for most services.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit, e-transfer, cheque, and cash. We also offer flexible financing through our lending partners with monthly payment plans and 0% APR options for qualified customers.

Question 6

Do you offer emergency services?

Accepted Answer

Yes, we offer 24/7 emergency HVAC services for our Protection Plan members. For non-members, we provide same-day or next-day service whenever possible. Call us anytime and we’ll do our best to help.

Question 7

What rebates are available for heat pump installation in Ontario?

Accepted Answer

Ontario homeowners can qualify for up to $7,100 in combined rebates. This includes up to $5,000 from the Canada Greener Homes Grant and up to $2,100 from provincial energy efficiency programs. Renova handles all rebate applications and paperwork for you to ensure you get every dollar available.

Question 8

What is the difference between ducted and ductless heat pumps?

Accepted Answer

Ducted heat pumps work with your existing ductwork to heat and cool your entire home through vents. Ductless mini-splits are wall-mounted units that provide zone-specific heating and cooling without ductwork. Ductless systems are ideal for homes without existing ducts or for adding comfort to specific rooms.

Question 9

How much can I save with a heat pump?

Accepted Answer

Most homeowners save 30-50% on their heating costs after switching to a heat pump. Heat pumps are 300-400% efficient compared to gas furnaces at 95% efficiency. Your actual savings depend on your current energy costs, home size, and insulation levels.

Question 10

How long does a heat pump installation take?

Accepted Answer

A typical heat pump installation takes 1-2 days depending on the complexity of your home and whether ductwork modifications are needed. Our team will provide a specific timeline during your consultation.

Question 11

Will a heat pump work in Ontario winters?

Accepted Answer

Modern cold-climate heat pumps work efficiently down to -25°C. We install only top-rated systems designed specifically for Canadian winters, so your home stays warm even during the coldest days.

Question 12

How often does a heat pump need maintenance?

Accepted Answer

We recommend annual maintenance to keep your heat pump running efficiently. This includes cleaning or replacing filters, checking refrigerant levels, inspecting electrical connections, and cleaning the outdoor unit.

Question 13

What warranty comes with the heat pump?

Accepted Answer

Our heat pumps come with a manufacturer warranty of 5-10 years on parts and compressor. Renova also offers extended protection plans that cover parts, labor, and 24/7 emergency service for complete peace of mind.

Question 14

How long will my heat pump last?

Accepted Answer

With proper maintenance, a quality heat pump typically lasts 15-20 years. Regular servicing helps maximize efficiency and extends the lifespan of your system.

Question 15

Will the heat pump be noisy?

Accepted Answer

Modern heat pumps are designed to operate quietly. The outdoor unit produces about 50-60 decibels (similar to a normal conversation). We position units strategically to minimize any noise impact.

Question 16

Do I need to replace my existing ductwork?

Accepted Answer

Not necessarily. Our technicians will assess your existing ductwork during the consultation. Minor modifications may be needed, but complete replacement is rarely required. We’ll provide honest recommendations based on your home’s needs.

Question 17

Why should I upgrade my attic insulation?

Accepted Answer

Proper attic insulation (R-60 value) can reduce heat loss by up to 25%, lower your energy bills, improve home comfort, and prevent ice dams. Many Ontario homes have insufficient insulation. Renova offers free attic inspections to assess your current insulation levels.

Question 18

What type of insulation do you install?

Accepted Answer

We primarily install blown-in fiberglass and cellulose insulation for attics, achieving R-60 values. For specific areas like basement walls and crawl spaces, we also offer closed-cell spray foam insulation for superior moisture resistance and air sealing.

Question 19

How long does attic insulation installation take?

Accepted Answer

Most attic insulation upgrades are completed in a single day. Larger homes or those requiring additional preparation (such as old insulation removal or air sealing) may take up to two days.

Question 20

What rebates are available for attic insulation?

Accepted Answer

Ontario homeowners can qualify for up to $1,800 in rebates for attic insulation upgrades through the Canada Greener Homes Grant and provincial programs. Renova handles all the rebate paperwork on your behalf.

Question 21

How do I know if my attic needs more insulation?

Accepted Answer

Signs include uneven temperatures between rooms, high energy bills, ice dams on your roof in winter, and visible insulation that is below the level of your attic floor joists. We offer free attic assessments to measure your current R-value and recommend upgrades.

Question 22

Will adding insulation cause moisture problems?

Accepted Answer

Not when installed correctly. Proper attic insulation includes ensuring adequate ventilation and vapor barriers. Our technicians assess your attic’s ventilation before installation and make any necessary adjustments to prevent moisture buildup.

Question 23

Do I need to remove old insulation before adding new?

Accepted Answer

In most cases, new insulation can be added on top of existing insulation. However, if the old insulation is damaged, contaminated, or contains vermiculite (which may contain asbestos), removal may be recommended. We’ll assess this during your free inspection.

Question 24

What is the R-value and why does it matter?

Accepted Answer

R-value measures insulation’s resistance to heat flow. The higher the R-value, the better the insulation. Ontario building codes recommend R-60 for attics. Many older homes have R-20 or less, meaning significant energy is being wasted through the roof.

Question 25

What is air sealing and why do I need it?

Accepted Answer

Air sealing involves identifying and closing gaps, cracks, and openings in your home’s envelope where conditioned air escapes and outside air enters. It can reduce energy bills by up to 20%, improve indoor comfort, reduce drafts, and improve indoor air quality.

Question 26

Where are the most common air leaks in a home?

Accepted Answer

Common air leak locations include around windows and doors, electrical outlets, plumbing penetrations, attic hatches, recessed lighting, ductwork connections, basement rim joists, and where walls meet the foundation or roof. Our technicians use blower door tests to find all leaks.

Question 27

How much can I save with air sealing?

Accepted Answer

Professional air sealing can reduce your energy bills by up to 20%. Combined with proper insulation, savings can reach 30% or more. The exact savings depend on the current condition of your home and the severity of air leaks.

Question 28

What rebates are available for air sealing?

Accepted Answer

Ontario homeowners can qualify for up to $1,300 in rebates for air sealing through the Canada Greener Homes Grant. When combined with insulation upgrades, total rebates can be even higher. Renova handles all rebate applications for you.

Question 29

How long does air sealing take?

Accepted Answer

Most air sealing projects are completed in one day. The process includes a thorough assessment using a blower door test, sealing all identified gaps and cracks, and a final test to verify the improvement in air tightness.

Question 30

Can a home be too airtight?

Accepted Answer

While it’s theoretically possible, it’s extremely rare in practice. Modern building science ensures proper ventilation is maintained. If needed, we can install a heat recovery ventilator (HRV) to provide fresh air while retaining energy efficiency.

Question 31

What materials are used for air sealing?

Accepted Answer

We use a variety of professional-grade materials including caulking, weatherstripping, spray foam, rigid foam board, and specialized tapes. The material used depends on the location and size of the air leak being sealed.

Question 32

What does the Protection Plan cover?

Accepted Answer

Our Protection Plans cover your HVAC equipment including furnaces, air conditioners, heat pumps, and water heaters. Coverage includes annual maintenance tune-ups, priority scheduling for service calls, discounts on repairs, and parts coverage depending on your plan tier. The Premium Shield plan also includes 24/7 emergency support.

Question 33

Can I cancel my Protection Plan at any time?

Accepted Answer

Yes, you can cancel your Protection Plan at any time with 30 days written notice. If you’ve paid annually, we’ll provide a prorated refund for the remaining months. There are no cancellation fees or penalties.

Question 34

What’s the difference between the three plan tiers?

Accepted Answer

Basic Care ($19.99/mo) includes one annual tune-up and 15% off repairs. Standard Protection ($34.99/mo) adds bi-annual tune-ups, 25% repair discount, and up to $500/year in parts coverage. Premium Shield ($54.99/mo) offers quarterly inspections, 50% repair discount, up to $1,500/year parts coverage, and 24/7 emergency support with priority response.

Question 35

Is there a waiting period before coverage begins?

Accepted Answer

Coverage begins immediately upon enrollment for maintenance and service discounts. For parts coverage claims, there is a 30-day waiting period to ensure your equipment is in good working condition at the time of enrollment.

Question 36

What equipment can I cover under the plan?

Accepted Answer

You can cover furnaces, central air conditioners, heat pumps, ductless mini-splits, water heaters, and boilers. Equipment must be in working condition at the time of enrollment. We’ll perform an initial inspection if needed to verify equipment status.

Question 37

How do I schedule my annual maintenance tune-up?

Accepted Answer

Once enrolled, you’ll receive a welcome email with instructions to schedule your first tune-up. You can also call us directly at (416) 499-6199 or (613) 499-4419, and our team will prioritize your appointment as a Protection Plan member.

Question 38

Are there any exclusions or limitations?

Accepted Answer

Pre-existing conditions discovered during the initial inspection are not covered. Cosmetic damage, ductwork modifications, and damage caused by neglect or improper use are also excluded. Parts coverage has annual limits based on your plan tier. Full terms are provided in your service agreement.

Question 39

Do I save money with annual billing?

Accepted Answer

Yes! When you choose annual billing, you receive a 10% discount on your total plan cost. This means you pay for approximately 10.8 months instead of 12, saving you over a month’s worth of payments each year.

Question 40

How often should I replace my furnace?

Accepted Answer

Most furnaces last 15-20 years. If your furnace is over 15 years old, requires frequent repairs, or your energy bills are rising, it may be time for a replacement. A new high-efficiency furnace (96% AFUE) can significantly reduce your heating costs.

Question 41

What SEER rating should I look for in an air conditioner?

Accepted Answer

We recommend a minimum of 16 SEER for optimal efficiency. Higher SEER ratings (18-26) provide greater energy savings but cost more upfront. Our team will help you find the right balance of efficiency and budget for your home.

Question 42

Can I get a smart thermostat with my new system?

Accepted Answer

Yes! We include smart thermostat installation with most HVAC system upgrades. Smart thermostats can save an additional 10-15% on energy costs by learning your schedule and optimizing temperature settings automatically.

Question 43

How do I know what size furnace or AC I need?

Accepted Answer

System sizing depends on your home’s square footage, insulation levels, window count, ceiling height, and local climate. Our technicians perform a detailed load calculation during the free in-home assessment to recommend the perfect size for your home.

Question 44

What is a home battery storage system?

Accepted Answer

A home battery storage system stores electricity for use during power outages, peak pricing periods, or to maximize solar panel savings. It provides energy independence and backup power, keeping your essential systems running when the grid goes down.

Question 45

How long can a home battery power my house?

Accepted Answer

A standard 10kWh battery can power essential loads (lights, fridge, internet, phone charging) for 8-12 hours. Actual duration depends on your energy consumption. Multiple batteries can be installed for extended backup or whole-home coverage.

Question 46

Can I use a home battery with solar panels?

Accepted Answer

Absolutely! Home batteries are designed to integrate seamlessly with solar panel systems. They store excess solar energy generated during the day for use at night or during cloudy periods, maximizing your solar investment.

Question 47

Are there rebates for home battery systems?

Accepted Answer

Rebate programs for home battery storage are evolving. Currently, some provincial and utility programs offer incentives. Our team stays up to date on all available programs and will help you access any applicable rebates.

Question 48

What types of home renovations does Renova offer?

Accepted Answer

Renova offers comprehensive renovation services including kitchen remodels, bathroom upgrades, basement finishing, custom built homes, and full home makeovers. We provide 3D design planning so you can visualize your project before construction begins.

Question 49

Do you provide 3D design renderings?

Accepted Answer

Yes! We offer free 3D design renderings for all renovation projects. This allows you to see exactly what your finished space will look like before any work begins, ensuring you’re completely satisfied with the design.

Question 50

How long does a typical renovation take?

Accepted Answer

Timelines vary by project scope. A bathroom renovation typically takes 2-4 weeks, a kitchen remodel 4-8 weeks, and a basement finishing 6-10 weeks. We provide a detailed timeline during the planning phase and keep you updated throughout the project.

Question 51

Do you handle permits and inspections?

Accepted Answer

Yes, Renova handles all necessary building permits and coordinates required inspections. We ensure all work meets Ontario Building Code requirements and local municipal regulations.

Question 52

What is closed-cell spray foam insulation?

Accepted Answer

Closed-cell spray foam is a high-performance insulation that expands on contact to fill gaps and create an airtight seal. It provides superior R-value per inch (R-6 to R-7), acts as a moisture barrier, and adds structural rigidity to walls.

Question 53

Where is spray foam insulation best used?

Accepted Answer

Spray foam is ideal for basement walls, rim joists, crawl spaces, exterior walls, and areas prone to moisture. It’s especially effective in hard-to-reach areas where traditional insulation can’t be installed properly.

Question 54

Is spray foam insulation safe?

Accepted Answer

Yes, once fully cured (typically within 24 hours), spray foam insulation is completely safe and inert. During installation, our technicians use proper protective equipment and ventilation. We recommend occupants stay out of the area during application and curing.

Question 55

How does spray foam compare to fiberglass insulation?

Accepted Answer

Spray foam offers higher R-value per inch, superior air sealing, and moisture resistance compared to fiberglass. However, it costs more upfront. Fiberglass is more cost-effective for large open areas like attics. We often recommend a combination of both for optimal results.

Question 56

What is net metering and how does it work in Ontario?

Accepted Answer

Net metering allows you to send excess solar energy your panels generate back to the grid in exchange for bill credits. In Ontario, your utility company measures the difference between the electricity you consume and the electricity your solar panels produce. When your panels generate more than you use, the surplus is credited to your account, reducing future bills. Credits typically roll over month to month.

Question 57

How long is the payback period for a solar installation?

Accepted Answer

The typical payback period for a residential solar installation in Ontario is 7–12 years, depending on your system size, energy consumption, available rebates, and local electricity rates. With rising hydro rates, many homeowners are seeing payback periods closer to 7–9 years. After payback, you enjoy essentially free electricity for the remaining 15–20+ year lifespan of the system.

Question 58

What warranties come with a solar installation?

Accepted Answer

Our solar installations include multiple layers of warranty protection: solar panels carry a 25-year performance warranty (guaranteeing at least 80% output) and a 10–12 year product warranty; inverters come with a 10–25 year warranty depending on the brand; mounting hardware is covered for 10–25 years; and Renova provides a 10-year workmanship warranty on the installation itself. We only install tier-1 panels from reputable manufacturers.

Question 59

How much can I save with solar panels?

Accepted Answer

Most Ontario homeowners save $1,200–$2,500 per year on electricity bills after going solar. Over 25 years, that can total $30,000–$60,000 in savings. Actual savings depend on your current electricity usage, system size, roof orientation, and local utility rates. We provide a detailed savings analysis during your free consultation.

Question 60

What rebates and incentives are available for solar in Ontario?

Accepted Answer

Ontario homeowners can access the Canada Greener Homes Grant for up to $5,000 toward solar panel installation. The federal government also offers a 30% Investment Tax Credit (ITC) for eligible solar systems. Commercial installations may qualify for the Accelerated Capital Cost Allowance (CCA) and IESO programs. Renova handles all rebate applications and paperwork on your behalf.

Question 61

Will solar panels work during Ontario winters?

Accepted Answer

Yes! Solar panels work year-round in Ontario, including winter. While shorter days mean less generation in winter months, panels actually perform more efficiently in cold temperatures. Snow typically slides off angled panels quickly. Annual production averages account for seasonal variation, and your system is sized to meet your yearly energy needs.

Question 62

How long does a solar installation take?

Accepted Answer

A typical residential solar installation takes 1–2 days once permits are approved. The full process from consultation to energization usually takes 4–8 weeks, which includes system design, permit applications, utility interconnection approval, installation, and final inspection. Commercial projects may take longer depending on system size.

Question 63

Do I need a battery with my solar panels?

Accepted Answer

A battery is not required but is highly recommended. Without a battery, your solar system shuts off during a power outage for safety reasons. Adding a home battery lets you store excess solar energy for use at night or during outages, maximizing your energy independence. We offer solar + battery bundle packages at discounted rates.

Question 64

What size solar system do I need?

Accepted Answer

System size depends on your annual electricity consumption, roof size and orientation, shading, and budget. A typical Ontario home uses 9,000–12,000 kWh per year and requires a 7–12 kW system. Our team performs a detailed energy audit and roof assessment during your free consultation to recommend the optimal system size.

Frequently Asked Questions