Question 1

What does the Protection Plan cover?

Accepted Answer

Our Protection Plans cover your HVAC equipment including furnaces, air conditioners, heat pumps, and water heaters. Coverage includes annual maintenance tune-ups, priority scheduling for service calls, discounts on repairs, and parts coverage depending on your plan tier. The Premium Shield plan also includes 24/7 emergency support.

Question 2

Can I cancel my Protection Plan at any time?

Accepted Answer

Yes, you can cancel your Protection Plan at any time with 30 days written notice. If you've paid annually, we'll provide a prorated refund for the remaining months. There are no cancellation fees or penalties.

Question 3

What's the difference between the three plan tiers?

Accepted Answer

Basic Care ($19.99/mo) includes one annual tune-up and 15% off repairs. Standard Protection ($34.99/mo) adds bi-annual tune-ups, 25% repair discount, and up to $500/year in parts coverage. Premium Shield ($54.99/mo) offers quarterly inspections, 50% repair discount, up to $1,500/year parts coverage, and 24/7 emergency support with priority response.

Question 4

Is there a waiting period before coverage begins?

Accepted Answer

Coverage begins immediately upon enrollment for maintenance and service discounts. For parts coverage claims, there is a 30-day waiting period to ensure your equipment is in good working condition at the time of enrollment.

Question 5

What equipment can I cover under the plan?

Accepted Answer

You can cover furnaces, central air conditioners, heat pumps, ductless mini-splits, water heaters, and boilers. Equipment must be in working condition at the time of enrollment. We'll perform an initial inspection if needed to verify equipment status.

Question 6

How do I schedule my annual maintenance tune-up?

Accepted Answer

Once enrolled, you'll receive a welcome email with instructions to schedule your first tune-up. You can also call us directly at (416) 499-6199 or (613) 499-4419, and our team will prioritize your appointment as a Protection Plan member.

Question 7

Are there any exclusions or limitations?

Accepted Answer

Pre-existing conditions discovered during the initial inspection are not covered. Cosmetic damage, ductwork modifications, and damage caused by neglect or improper use are also excluded. Parts coverage has annual limits based on your plan tier. Full terms are provided in your service agreement.

Question 8

Do I save money with annual billing?

Accepted Answer

Yes! When you choose annual billing, you receive a 10% discount on your total plan cost. This means you pay for approximately 10.8 months instead of 12, saving you over a month's worth of payments each year.

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Why Choose a Renova Protection Plan?

No Surprise Bills

Priority Scheduling

Annual Maintenance

24/7 Support

Protection Plan FAQs